The company recognises the importance of effective and timely communications to five key stakeholders:
Keeping them informed in a timely manner and listening to their views via 'The Notice Board', a monthly newsletter about people, business, issues and training guidelines. Company policies and reference material is available to all staff on station and now, on line so they can access information on the move or at home through our innovative 'Snowdrop self service' portal.
Key operational staffs across the country are included in 'The Monday Briefing', whilst 'The Red Alert' system of electronic status updates are issued in real time, to respond to major incidents or system wide issues.
Surprisingly, we find the most productive communication tool we have is monthly group meetings for station managers to get together and share in our performance and compliance data, whilst being updated what's on the horizon.
Ensuring that contracted as well as on-demand NHS and private health sector organisations are the first to know about the company’s latest news and information we issue 'The Communiqué', a bi-monthly online newsletter, which after two years is already emailed to 1,600 regular readers.
We participate each year in important exhibitions and conferences, including those organised by the NHS Confederation, and we engage regularly with journalists from the professional trade press.
We actively support The Patients’ Association and participate regularly in meetings of the London Ambulance Patients Forum as well as Links and local patient groups, we work closely with the Welsh Kidney Patients Association and we produce and publish regular patient surveys on transport.
Senior management is frequently invited to meetings with government officials in Whitehall to discuss NHS and independent healthcare issues. We are actively lobbying on a number of key issues ranging from The Civil Contingencies Act, to the use of bus lanes for registered ambulances.