Non-emergency medical transport

Non-emergency medical transport is a critical part of our services. We can move patients between their home, hospital and clinics for pre-arranged appointments in safe, comfortable vehicles.

Our selection of vehicles for patient transport services includes:

• 4-seater cars.
• 7-seater people carriers.
• Minibuses.
• Coaches.

All our non-emergency medical transport vehicles are air conditioned and have direct radio and cellular contact with our control centre. This means you can keep track of our vehicles en route.

Our cars are all kept immaculate, ensuring that patients enjoy their journey with Medical Services. Our drivers are helpful and courteous. They are also patient and discreet when assisting passengers who may require extra attention. Our staff need to meet strict criteria, including:

• Security vetting.
• Knowledge tests.
• Ongoing training and development.

Drivers in our non-emergency medical transport vehicles all wear neat and tidy uniforms, with photo identification for added security.

Interacting with patients

When carrying out patient transport in the UK, we can send them an SMS message with pick-up details. A useful tool to increase security, this message will show:

• Arrival time.
• The driver’s name.
• Car type.
• Registration number.

Our non-emergency medical transport service is available on a contractual or on-demand basis. We work with both the NHS and private healthcare companies to provide comfortable patient transport across the UK.

Designed for patients of all mobility levels, our private ambulance service is available 24 hours a day.

Working in non-emergency patient transport

Medical Services offer a range of highly rewarding ambulance jobs. Whether you are involved in non-emergency patient transport, organ delivery or administration, working with Medical Services offers many exciting opportunities.

Contact Medical Services for more details about the support we offer to NHS and private healthcare trusts.